Unopened Merchandise
Unopened products may be returned within 60 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable.
Opened Merchandise
Opened products may be returned within 60 days of purchase for a replacement or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with the product, please let us know the problem. It is our goal to have happy, satisfied customers.
Opened/defective products may be returned within 60 days of the purchase for a replacement or a full refund of the purchase price. If the order was placed incorrectly and the products have been opened, we will not be able to accept them back as they are no longer in sellable condition. Please keep in mind that shipping charges are not refundable. Contact us at 541-743-3098 M-F 9am – 5pm PST to set up a replacement or return.
Shipping Charges
Shipping charges are nonrefundable, except in the event of a packing error on our part. The following guideline applies to orders where customers received free shipping:
Customers receiving free shipping will be credited the full purchase price of all products returned less their original shipping fee if their entire order or any part of the original order is returned for a refund or exchange.
Refunds and Exchanges
Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.
If you would like to return any of our products for an exchange or refund please use the link below. Make sure to completely fill out the form and write your order number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 5-10 business days of the products arriving back to us.
Packaging Errors
If you have received an incorrect item(s), please contact us, so we may immediately correct the error.
Your satisfaction is our goal. We believe happy customers will keep coming back and will even tell their friends and family of their pleasant experience and our wonderful products. Our success is up to you. Thank You!